Security Policy

Last Updated: April 14, 2026

Our Commitment to Security

The security of your information is important to Otter Products, LLC (“us”). This Security Policy (“Policy”) describes how we safeguard the confidentiality, integrity, and availability of information we collect and process when you visit this website, we provide you with our e commerce services, or you otherwise do business or interact with us.

We designed our security program to align with generally accepted industry practices and applicable regulatory requirements and continuously monitor and modify our controls to address emerging and evolving threats.

How We Protect Information

We employ a combination of reasonable and appropriate technical, administrative, and organizational safeguards designed to reduce risk and protect your information, including, but not limited to:

• Secure Communications
  We use encryption technologies, such as Transport Layer Security (TLS), to help protect data transmitted between your device and our systems.
  
  
• Payment Security & PCI Compliance
  We follow applicable Payment Card Industry Data Security Standard (PCI DSS) requirements and use PCI compliant payment service providers to process payment card transactions. We do not store full payment card numbers on our systems.

• Access Controls
  We use role-based access controls and secure authentication mechanisms to ensure access to systems and data is restricted to authorized individuals with a business need.
  
  
• System & Network Security
  Our systems are designed with security in mind. We use protective measures such as firewalls, logging, and vulnerability management processes and monitor our systems to identify and respond to potential threats.
  
  
• Vendor & Third Party Risk Management
  Where we rely on third party service providers, we seek to work with reputable partners that maintain appropriate security practices relevant to the services they provide.
  
  
• Employee Training
  We require security and privacy training for each employee who has access to or is responsible for protecting customer information. 
  
  
• Ongoing Improvement
  Security is an ongoing process. We periodically review and improve our controls to reflect changes in technology, business operations, and threat landscapes.

Your Role in Security

While we work hard to protect our systems and your information, security is a shared responsibility. We encourage you to:

• Use strong, unique passwords
• Keep your devices and browsers up to date
• Protect your account credentials
• Promptly notify us of any suspected unauthorized activity

No Absolute Guarantee

Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee the absolute security of your information.

Use of our services and this website is at your own risk, and we disclaim any guarantee that our systems or this website will be immune from unauthorized or illegal access, data loss, or other security incidents.

Incident Response

We maintain incident response procedures to identify and respond to various types of security incidents. In the event of a confirmed security incident affecting information we process, we will take reasonable steps to investigate and mitigate the impact of the incident. When required under applicable laws and regulations, we will notify you of the incident and how your information may have been affected.

Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to periodically review this page for the latest information on our security practices. This Policy is effective as of the last date it was updated.